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Legal & Consumer Affairs Division
Leads the Authority’s legal and consumer affairs work, together with policy research, stakeholder relations and communication.
Duties and Responsibilities
- Provides leadership for all research and planning activities to advance and accelerate the development of rules and regulations as required by the Authority
- Provides and stores information on policy matters and on the by-laws issued by the Authority
- Maintains a professional and informative website
- Maintains strong working relationships, on behalf of the organisation, with licensees, policymakers and relevant stakeholders
- Develops, integrates and implements a broad range of activities related to the strategic direction and positioning of the organisation and its leadership
- Supports strategic planning, change processes, results-based management and reporting
- Prepares the operational plans and targets of the division
- Plans and coordinates the activities of the division with other divisions for the smooth achievement of ERA’s targets
- Develops strategies to implement the operational plans and targets of the division
- Supports the Secretariat in strengthening the internal capacity of the division and in improving internal work processes, staff performance and overall effectiveness of the division
- Participates as a member of various committees and working groups in achieving the overall objectives of the ERA Secretariat
- Assists the Secretariat in strategic areas, including strategic meetings, discussions and brainstorming sessions
- Promotes knowledge development and management by establishing a learning environment in the division
- Seeks and applies knowledge, information and best practices from within and outside the Secretariat
- Builds good networks with utilities and relevant stakeholders
- Guides, trains and mentors the staff of the division to continually drive higher performance
